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Evidence Guide: AURAMA001 - Work effectively with others in an automotive workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURAMA001 - Work effectively with others in an automotive workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Determine own and others’ roles and job requirements

  1. Own and others’ workplace responsibilities and duties are identified
  2. Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs
  3. Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures
  4. Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities
  5. Safe and appropriate workplace attire is identified, used and maintained
Own and others’ workplace responsibilities and duties are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe and appropriate workplace attire is identified, used and maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in shared tasks

  1. Own and others’ roles in shared tasks are determined and clarified
  2. Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made
  3. Work tasks are carried out according to personal roles and responsibilities and workplace requirements
  4. Support is provided to colleagues to ensure tasks and goals are met, as required
  5. Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on
  6. Suggestions for improvements to processes are made and discussed with colleagues
Own and others’ roles in shared tasks are determined and clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work tasks are carried out according to personal roles and responsibilities and workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support is provided to colleagues to ensure tasks and goals are met, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggestions for improvements to processes are made and discussed with colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal effectively with issues, problems and conflict in work groups

  1. Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required
  2. Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures
  3. Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures
Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine own and others’ roles and job requirements

  1. Own and others’ workplace responsibilities and duties are identified
  2. Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs
  3. Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures
  4. Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities
  5. Safe and appropriate workplace attire is identified, used and maintained
Own and others’ workplace responsibilities and duties are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Safe and appropriate workplace attire is identified, used and maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in shared tasks

  1. Own and others’ roles in shared tasks are determined and clarified
  2. Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made
  3. Work tasks are carried out according to personal roles and responsibilities and workplace requirements
  4. Support is provided to colleagues to ensure tasks and goals are met, as required
  5. Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on
  6. Suggestions for improvements to processes are made and discussed with colleagues
Own and others’ roles in shared tasks are determined and clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work tasks are carried out according to personal roles and responsibilities and workplace requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support is provided to colleagues to ensure tasks and goals are met, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggestions for improvements to processes are made and discussed with colleagues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal effectively with issues, problems and conflict in work groups

  1. Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required
  2. Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures
  3. Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures
Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine own and others’ roles and job requirements

1.1 Own and others’ workplace responsibilities and duties are identified

1.2 Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs

1.3 Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures

1.4 Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities

1.5 Safe and appropriate workplace attire is identified, used and maintained

2. Work in shared tasks

2.1 Own and others’ roles in shared tasks are determined and clarified

2.2 Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made

2.3 Work tasks are carried out according to personal roles and responsibilities and workplace requirements

2.4 Support is provided to colleagues to ensure tasks and goals are met, as required

2.5 Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on

2.6 Suggestions for improvements to processes are made and discussed with colleagues

3. Deal effectively with issues, problems and conflict in work groups

3.1 Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required

3.2 Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures

3.3 Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Determine own and others’ roles and job requirements

1.1 Own and others’ workplace responsibilities and duties are identified

1.2 Clarification is sought from colleagues and supervisor where uncertainty or overlap of job roles occurs

1.3 Communication with colleagues and others is performed in a courteous manner, using language appropriate to the audience, and according to workplace procedures

1.4 Differences in personal values and beliefs of colleagues are accepted and professional behaviour maintained in all activities

1.5 Safe and appropriate workplace attire is identified, used and maintained

2. Work in shared tasks

2.1 Own and others’ roles in shared tasks are determined and clarified

2.2 Participation in task planning is carried out as required, work-related information is shared, and constructive contributions are made

2.3 Work tasks are carried out according to personal roles and responsibilities and workplace requirements

2.4 Support is provided to colleagues to ensure tasks and goals are met, as required

2.5 Constructive feedback on performance provided by colleagues is requested, acknowledged, and acted on

2.6 Suggestions for improvements to processes are made and discussed with colleagues

3. Deal effectively with issues, problems and conflict in work groups

3.1 Personal issues that impact on own work and relationships with colleagues are discussed with supervisor, as required

3.2 Workplace issues with colleagues are identified, discussed and a resolution found according to workplace procedures

3.3 Difficult to resolve issues, problems and conflict are escalated to appropriate person according to workplace procedures

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

work effectively with others in an automotive workplace, in which the work must involve:

participating in one shared work task involving two colleagues

providing support on a work task to a colleague

responding to feedback provided by a group member

facilitating the resolution of a work issue or problem.

Individuals must be able to demonstrate knowledge of:

common types of automotive workplace job roles and accountabilities, including:

trainee assistant

technician

diagnostic technician

workshop supervisor

accounts person

sales person

business owner

customer

key features of workplace policies and procedures, including:

codes of conduct, including those for workplace:

discrimination

violence, bullying and harassment

disciplinary policies

leave policies

basic communication techniques and styles for different audiences, including appropriate language, tone and emphasis

fundamentals of working effectively with others, including:

active listening

establishing common goals

assigning roles

creating objectives and timelines

resolving conflicts quickly and fairly

methods for obtaining and giving feedback, including:

formal and informal performance appraisal methods

verbal and non-verbal communication techniques

techniques for supporting work group members

basic ethical principles of respect for persons, including:

understanding and respecting cultural differences

identifying common ground

basic conflict-resolution strategies

workplace procedures and requirements relating to personal presentation, attire and grooming.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Identification must be based on:

information and instructions about:

objectives

performance requirements

workplace procedures.